FREE SHIPPING ON ALL ORDERS TO THE 48 CONTIGUOUS US

Get 10% Off Your First Order + Free Calzone. Details

Get 10% Off Your First Order + Free Calzone. Details

We offer authentic Neapolitan stone-fired pizza

Imported straight from Italy and shipped directly to your door

We offer authentic Neapolitan stone-fired pizza

Imported straight from Italy and shipped directly to your door

Pizza Bien's FAQ - Frequently Asked Questions

How do I order online?

We've made it incredibly easy to order Pizza Bien pizzas from Italy, ensuring you'll be enjoying them in no time.


To place an online order, simply visit the Order Online products page. Add your favorite bundle to your cart, then check out and pay.


We'll keep you updated about your order every step of the way, providing you with emails to announce when your order has shipped, when it's out for delivery, and when it reaches your home. In general, you can expect to receive your order two to five days after placing it.


We currently ship all of our Pizza Bien pizzas from Italy via FedEx. At this time, we can ship to all 48 contiguous United States. Unfortunately, we cannot ship to Alaska, Hawaii, Puerto Rico, or to any location outside the continental U.S. Your order will ship and arrive frozen, so be sure to store your Pizza Bien frozen pizzas in your freezer until you're ready to enjoy them.


NOTE: Though we are committed to processing orders as quickly and efficiently as possible, we cannot predict fulfillment delays or shipping interruptions that may be caused by third parties.


How much will the shipping cost?

At Pizza Bien, we are happy to offer free shipping throughout the continental United States via our partnership with FedEx. 

Unfortunately, we currently cannot ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, APO/FPO addresses, or anywhere outside the United States

When will I receive my order?

You should receive your order between two and five days from the date of purchase. Frozen goods are shipped Monday through Thursday in order to ensure proper temperature upon delivery. Weekend shipping is not possible due to increased traffic, which extends delivery times past the effectiveness of dry ice. This means that orders received later in the week may be held until the following Monday.


NOTE: Some residential addresses may be eligible for Saturday delivery, but this is ultimately determined by FedEx. If this does apply to your order, you will receive an email confirmation containing all the shipping details.


What happens if I order more than one 6-pack of pizzas?

We currently ship all of our pizzas in packs of six. If you order more than one pack, they will need to be shipped as separate orders. In some cases, this may cause packs to arrive at different times.

For more details, please feel free to review our Shipping Policy.


Can I track my package delivery?

Once your order ships, you'll receive a shipping confirmation email with your FedEx tracking number and a link for tracking your packing. All orders will arrive between one to three days from the shipping date.  

What areas are eligible for online ordering?

At this time, Pizza Bien's pizzas from Italy can be shipped anywhere in the continental United States. Unfortunately, we are currently unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, APO/FPO addresses, or anywhere outside the United States.

For more details, please feel free to review our Shipping Policy.


Do you ship to Hawaii and Alaska?

We only ship to the 48 continental U.S. States.

At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, APO/FPO addresses, or anywhere outside the United States.


Do you ship outside the U.S.?

We do not ship internationally at this time.

Do you ship to P.O. Boxes?

Sorry, we cannot ship to P.O. Boxes.

What if near your Florida facility. Is it possible to simply pick up our order?

Currently, our facility is only equipped to process and ship our pizzas via Fedex. Moreover, our shipping is always free of charge. However, if you want to discuss the possibility of a local pick-up, please send an email to hello@pizzabien.com

How do you keep your products frozen during shipping?

Our pizzas are kept frozen from the instant they are finished baking. When we receive an order, we pack the items into an eco-friendly, thermally-protected box with enough dry ice to keep the product frozen throughout transit. We take extra care to ensure the right amount of dry ice is used, taking into consideration the final destination and the number of products ordered.  

How are the pizzas from Italy packed and shipped?

Each package of frozen pizzas is packed into an eco-friendly, thermally protected box with enough dry ice to maintain the desired temperature all the way to the destination. This ensures that your order will arrive frozen and remain so until you put it in the freezer to maintain freshness and remain there until they are ready to go into the oven. 

How long can my pizzas from Italy stay in the shipping box?

We provide tracking information with every order to ensure you can open your package as soon as it is delivered. We understand, however, if you cannot be there to receive your order. For best results, we recommend you retrieve your package on the same day as delivery. Once the package is opened, be sure to store the individual pizzas in your freezer to maintain freshness. 

How should I handle my order when it arrives?

We store and ship all of our orders frozen. For optimum freshness, your pizzas should be put into the freezer upon arrival and remain there until they are ready to go into the oven. 

What if I'm not there when my pizzas from Italy arrive?

We provide tracking information with every order to give you the best chance of being home when your package arrives. However, if you cannot be there to receive your order, our dry ice packaging will continue to keep it cold for some time. That said, we still recommend you retrieve your package on the same day as delivery. Once the package is opened, be sure to store the individual pizzas in your freezer to maintain freshness. 

What is the shelf life of the frozen pizzas from Italy?

Our products can remain in the freezer for up to one year (12 months) and still taste fresh-baked out of the oven. This makes it easier to stock up and ensure you can enjoy our delicious pizza anytime. 

Is your packaging biodegradable?

As an environmentally-conscious company, we pack all of our pizzas in biodegradable boxes with eco-friendly liners. We use the most environmentally sustainable and functional packaging material available. The foam insulation is a certified compostable and biodegradable packaging material made from water-soluble non-GMO cornstarch, which can be composted or even safely disintegrated under running water and safely rinsed down a kitchen sink making it one of the most eco-friendly packaging materials in the world.

What is the best way to open and dispose of the packaging?

NOTE: It is important that you handle dry ice with care. Do not touch it with your bare hands and consider using an oven mitt or towel. Also, do not put the dry ice on your counter or table, as it may damage the surface. Avoid breathing the dry ice as it "melts" into a gas.

To open the package safely: first, take the wrapped dry ice out of the shipping container. Once completed, remove your frozen pizzas and place them in your freezer. Next, place the dry ice back into the insulated bag and move it to a well-ventilated area away from children or animals. Once the dry ice has disappeared (usually in under 24 hours), you can place all the packaging materials in your recycling bin. 


The foam insulation is a certified compostable and biodegradable packaging material made from water-soluble non-GMO cornstarch, which can be composted or even safely disintegrated under running water and safely rinsed down a kitchen sink making it one of the most eco-friendly packaging materials in the world.

 


How do I report an issue with my order?

Our orders are delivered by FedEx. While we take precautions to ensure that each package's contents are protected during delivery, it's possible for the outer packaging to suffer some damage during shipping. Providing the product packaging itself is intact, the quality of your pizzas will not be affected. 


However, should you open your box to discover a problem with your food items, please contact us within 24 hours of receiving your delivery. Moreover, if your concern involves a damaged or unusable product, we would greatly appreciate a video or photos of both the packaging and the product itself. Please also include a short description of the issue as well as the order number, tracking number, and your contact information.

I entered my shipping address incorrectly. What do I do?

Please contact us for assistance. We would greatly appreciate it if you could include order number, tracking number, contact information, and the updated address so that we can look into it. 

What is your return or refund Policy?

Since our product is perishable, we are unable to accept returns or exchanges, or modify orders once they have been placed. If your order arrived damaged or you need to report a problem, please contact us for assistance. Also, please feel free to check our return and refund policy for more information.

Where do you make your pizzas?

Our authentic Neapolitan stone-fired pizzas are handmade from scratch with the all-natural freshness of high-quality and delicious ingredients in Italy.

Do you have a minimum order?

For logistics reasons, we offer all of our pizzas in 6-pack bundles. This helps us ensure free shipping on every order, be it for six pizzas or six hundred. Therefore, the minimum order is one 6-pack, or six pizzas.

For more details, review our Shipping Policy.


What size are your pizzas?

Each pizza is between 11.4” and 12" in diameter.

How many servings are in a Pizza Bien pizza?

Each pizza is between 11.4” and 12" in diameter, and serves 1-2 adults or 3-4 children. 

What are the nutrition facts of each of your pizzas?

All of our pizzas feature a different array of authentic ingredients. However, we are happy to be able to provide accurate nutrition facts for each recipe.

-Get the nutrition facts for the Margherita pizza here.

-Get the nutrition facts for the Four Cheese pizza here.

-Get the nutrition facts for the Porcini, Truffle pizza here.

-Get the nutrition facts for the Plant-based Pepperoni pizza here.

-Get the nutrition facts for the Potato, Porcini, Pesto pizza here.

-Get the nutrition facts for the Calzone with hazelnut spread here.

What are the ingredients?

 All of our pizzas feature a different array of authentic ingredients. You can see everything contained in each of our recipes below.  

-Get the nutrition facts for the Margherita pizza here.

-Get the nutrition facts for the Four Cheese pizza here.

-Get the nutrition facts for the Porcini, Truffle pizza here.

-Get the nutrition facts for the Plant-based Pepperoni pizza here.

-Get the nutrition facts for the Potato, Porcini, Pesto pizza here.

-Get the nutrition facts for the Calzone with hazelnut spread here.

Have more questions? Submit a request.


Do you offer any plant-based meat pizzas?

We sure do! Check out our product page for a selection of pizzas with plant-based toppings.

How do I properly prepare a Pizza Bien pizza?

Here's our baking instructions:

1 - Preheat oven to 428°F.

2 - Remove the pizza from all packaging.

You may let it thaw between 5 to 30 minutes, depending on your preferences.

3 - Place the pizza directly on the middle oven rack. To ensure a crispy crust, do not use a pan or tray.

4 - Bake for 7 to 9 minutes - until cheese is melted and the crust is crisp and golden brown*. Your oven temperature may vary, so adjust cooking time and oven temperature as necessary.

5 - Carefully remove pizza from the oven and let it cool for 1-2 minutes before serving. Enjoy!

*For food safety and best product quality, cook to an internal temperature of 165°F. Do not eat pizza without cooking.

CONVECTION OVEN BAKING NOT RECOMMENDED.

DO NOT MICROWAVE.

DO NOT REFREEZE AFTER PRODUCT HAS BEEN DEFROSTED.


Check here to see our pizza baking Instructions page.

Please make sure to follow us @pizzabien on Instagram and Facebook.


Where can I learn more about Pizza Bien?

You can learn more about us by contacting us directly or reviewing the posts on our OurBlog page.  


Do I need to create an account to order Pizza Bien Pizzas?

No. You do not need to create an account to order at Pizza Bien. However, signing up for an account can allow for faster checkout and provide you with information on previous orders. 

Are there other reasons to consider creating an account?

Yes! With an account, you'll not only be able to see your previous orders, but to earn reward points when you refer friend to Pizza Bien. You'll also be able to check out much faster.

Should I consider subscribing as well? 

Of course! When you subscribe to our email list, we can send you lots of information about discounts, deals, and more.

How do I create an account?

When paying for your order, you have the option to create an account at checkout. You can also set up an account by registering here.  

What's the difference between creating an account and subscribing?

When you enter your email address to subscribe, you are signing up to receive information about limited-time offers, new flavors, etc. When you create an account, you are allowing yourself to see previous orders, checkout faster, and earn reward points by referring friends to Pizza Bien. 

 Do you offer subscription program where I can save money on regular orders?

Yes, we do! Click here  to learn more.

Do you sell gift cards?

Yes, we do. In fact, Pizza Bien gift cards are the perfect way to share our delicious, authentic food with friends, family members, co-workers, and more. Our gift cards are delivered via email, with each one containing detailed instructions on how to redeem them. Best of all, our gift cards carry no additional processing fees or charges. Click here to learn more. 

What do I do if my promo code is not working?

What do I do if my gift card is not working?

Do you offer a subscription program?

Yes, we do! Click here to learn more.



You want in? ORDER HERE

If you have any questions about our frozen Pizzas from Italy,
don’t hesitate to reach out to us via email at hello@pizzabien.com.

Pizza Bien, LLC

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