Order processing:

Our authentic Neapolitan pizzas from Italy are packed in an
eco-friendly liner, thermally protected box. We use the most
environmentally sustainable and functional packaging material available.
The foam insulation is a certified compostable and biodegradable
packaging material made from water-soluble non-GMO cornstarch, which can
be composted or even safely disintegrated under running water and
safely rinsed down a kitchen sink making it one of the most eco-friendly
packaging materials in the world.

Each order is packed with dry ice to maintain the desired temperature inside the package as it travels to your doorstep.

Your order will arrive frozen, so feel free to store the frozen
pizzas from Italy in your freezer as each pizza needs to be kept frozen
until just before putting it in the oven. Generally our frozen pizzas
can remain in the box for a few hours after arriving at your door.

Depending on final destination, we will ship your order using either 1 day or 2 day shipping via FedEx. 

Delivery dates are an estimate only, not a guarantee, and reflect the
total number of business days we estimate to make then deliver your
order. 

All Orders typically ship within 48 hours once the order has been placed. 

We fulfill orders Monday through Saturday excluding holidays
as packages can't be in transit over the weekend. Each order is
carefully packed with dry ice to maintain the desired temperature inside
the package as it travels to your destination.

The shipping cut-off time is 12:00pm EST. Orders placed after 12:00pm
EST will be processed the next business day. If you place an order
after 12pm EST on Saturday, it will be fulfilled on Monday or Tuesday of the following week.

Orders placed later than Saturday after 12:00pm won’t leave until the
following week. Orders are not shipped or delivered on Saturdays after 12:00pm, Sundays or holidays. Please be sure you are aware of this and plan accordingly.

Up to 6 pizzas fit in a box. If you would like to order more than 6 pizzas, 

You will receive an additional box for each extra 6-pack order and
Free Shipping is included on all orders to the contiguous 48 US States.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has
shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Order tracking – you can track your package from our facility to your door. You’ll receive notification from us when your package is out for
delivery and once it’s delivered to your home. Please keep in mind that there is not delivery on Saturday or Sunday.

All shipping dates are pending credit card verification for in-stock product.

Any questions about your order may be directed to hello@pizzabien.com

We can only ship Home Delivery addresses.

All orders require a street address.

We cannot ship to post office boxes or APO/FPO addresses.

Not all shipping methods are available for all shipping addresses or certain items.

Shipping available to the 48 United States. We can’t ship to Alaska,
Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes and APO/FPO addresses.

International Shipping Policy, we currently ship online orders only to locations inside the United States.

Once you receive your order, immediately transfer the products to your freezer as each pizza needs to be kept frozen until just before putting it in the oven.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for
delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Pizza Bien does not require a signature for the delivery of its
packages. The decision to leave an unattended package at your front door is solely up to the discretion of the driver. If the driver feels it is safe to leave the package, then they will do so. If you live in a residential community, carriers may deliver your package to a mailroom
or front desk.

 Pizza Bien is not responsible for missed deliveries because no one was home and the driver felt it was unsafe to leave it.

If you plan to be away for the day of delivery, we encourage
customers to arrange for someone to pick up the package and freeze or
refrigerate the items as recommended. Generally our frozen products can
remain in the box for a few hours after arriving at your door. Plan
accordingly

It is at the discretion of the driver to ring the doorbell upon
delivery, and due to COVID-19, additional precautions are being taken for the safety of both parties.

Pizza Bien is not responsible for delays in transit caused by high
package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or
inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual
delivery person and is therefore entirely outside our control.

Payment & Billing:

Accepted Forms of Payment:

We accept all major credit cards: Visa, Master Card, American Express, Discover, Gift Cards, PayPal, Apple Pay and Amazon Pay. 

Timing of Billing:

Your credit card will only be charged once your order has shipped.

Out of Stock Items:

If an item ordered becomes out of stock, you will receive an email
detailing the item in question. You will not be charged for the item.

You want in? ORDER HERE

If you have any questions about our Pizzas from Italy,
don’t hesitate to reach out to us via email at hello@pizzabien.com.